FAQs

We currently ship to addresses within the United States (excluding U.S. Territories) and Canada.

Please note that we're unable to accept orders with international billing addresses outside of the United States and Canada.

United States
We offer FREE Standard Shipping on U.S. orders over $75. Orders under $75 ship for a flat rate of $7.45. 

Expedited shipping options may be available at checkout for an additional fee and are subject to carrier availability. 

Orders may be shipped via USPS, UPS, SpeedX, OSM, or OnTrac based on the package size, weight, and destination. 

Canada
We offer FREE Standard Shipping on Canada orders over $100. Orders under $100 ship for a flat rate of $14.95.

Applicable duties, tariffs, taxes, and other fees are calculated at checkout. Tracking for Canada shipments will be provided by Landmark Global.

Orders are typically processed and shipped within 1-3 business days. Orders placed after 12pm PT on Fridays, as well as on weekends or U.S. federal holidays, will be processed on the next business day. During holidays and other high-volume sales periods, processing may take an additional 1-2 business days.

Once shipped, orders are typically delivered within 3-5 business days with Standard Shipping. Orders shipped to Canada may require an additional 5-10 business days for delivery.

• Because orders begin processing immediately after they are placed, we're unable to update shipping addresses* once an order has been submitted. Please review your shipping address carefully before completing your purchase.
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• In some cases, the shipping carrier may offer options to hold a package for pickup or request a delivery change, which may be subject to carrier availability and additional fees. 
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• To update your default address for future orders, log in to your JOSIE MARAN account here and select View Addresses > Edit.

*Note: Any special delivery instructions included within the shipping address field are not guaranteed to be received or followed by the shipping carrier.

We're so sorry to hear that. If your tracking shows your package as delivered but you haven't received it, we recommend checking around your delivery location, including porches, side doors, garages, mailrooms, or other secure areas. You may also want to check with neighbors or other members of your household.

In some cases, carriers mark packages as delivered before they arrive. Please allow up to 24 hours for the package to be delivered.

If your package has still not arrived after 24 hours, please contact the shipping carrier directly to submit a service request so they can investigate the delivery status.

Sometimes tracking may pause while your package is still making its way to you. If your tracking hasn't updated, don't worry just yet! Your order may still be in transit and arriving a little later than expected.

We recommend allowing up to 10 days from the last tracking update for your package to continue moving. If there's still no movement after 10 days, please reach out to Team JOSIE. We'll be happy to look into your order and help with a reshipment or refund if needed.

We're sorry for the delay and appreciate your patience while your order makes its way to you.

• Having second thoughts? Unfortunately, we are unable to edit or cancel orders once they are placed, as our Warehouse Team begins processing right away. However, you may be able to have your order held for pickup or have the address updated for a fee with certain carriers. 
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• Ready to start a return on a package you've already opened? Click here

You can check you order status anytime by logging into your JOSIE MARAN account and selecting Order History to view your order details and tracking information.

Once your order ships, you'll also receive a shipping confirmation email with your tracking information. If you haven't received an email within 3 business days of placing your order, be sure to check your spam or junk folder. 

Still need help? Contact Team JOSIE MARAN and have your order number handy so we can take a closer look. 

Promo codes can be entered at checkout in the Discount code field. Enter your code and select Apply to see the discount reflected in your order total.

On mobile: Tap Show order summary at the top of checkout to expand your order details and access the promo code field.

Only one code can be used per order, and exclusions may apply depending on the offer and items in your order. Promo codes must be applied at checkout and cannot be added after an order has been placed. All promo codes are available for a limited time and cannot be used after they expire. Misuse of promotions or promo codes may result in order cancellation.

Having trouble with a promo code? Double-check that your order meets the offer requirements and that the code is still valid. If you are still having issues, please contact Team JOSIE MARAN. 

• Occasionally, orders or item(s) on order are cancelled by our system for various reasons, including:

• Item(s) not available.
• Difficulty in processing payment information.
• Duplicate order was placed.
• Cannot ship to the address provided.
• Shipping address is a reshipper or mail forwarding service.

If your order is cancelled, you will receive an email notice alerting you to the cancellation. You will not be billed for any cancelled items, however please allow several business days for the refund to process. If you are interested in placing a new order or if you have questions about a cancelled order, please contact us at [email protected].

• Please note: all purchases are subject to bank authorization prior to processing. Only authorized purchases may be processed and shipped.

• We are required by law to collect sales tax on orders being shipped to addresses inside certain states within the United States and certain regions within Canada.

We accept American Express, Visa, Mastercard, Discover, PayPal, Apple Pay, Shop Pay, and Afterpay. 

We're unable to accept CODs, personal checks, money orders, credit card gift cards, or layaway.

Can I use an international billing address?

At this time, we're only able to accept credit cards with billing addresses within the United States and Canada. 

For your security, the billing name and address provided at checkout must match the information associated with your payment method. Orders that don't meet these requirements may be canceled.

What is Installments by Afterpay?

Installments by Afterpay is a zero-interest payment method that allows you to buy what you want today, and pay for it in four payments made every 2 weeks without any interest.

How do I use Installments by Afterpay?

Installments by Afterpay can only be applied to purchases made on josiemaran.com.

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, and returning customers simply log in to make their purchase. It’s that easy!

Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Can I use Afterpay if I am not a U.S. resident?

Installments by Afterpay is only available to customers with a U.S. billing address within the U.S. and a U.S. mobile phone number. Customers with international billing addresses will not be able to set up an account with Afterpay.

How does the payment schedule work?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

What if I can't pay an Afterpay installment?

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. For more information, visit the Afterpay Payment Purchase Agreement.

Can I use Afterpay with my subscription order?

Currently Afterpay cannot be combined with subscription orders. If you have a subscription item in your cart, the Afterpay payment option will be disabled at checkout.

How does the payment schedule work?

If you have changed your mind, you can return your Afterpay purchase using our Return Portal by clicking here. Please check that your return meets our Return Policy.

Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay. If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at [email protected].

Where can I find out more about Afterpay?

If you would like to know more about Afterpay, visit Afterpay.com for a comprehensive list of FAQs, terms, purchase payment agreement as well as Afterpay’s Privacy Policy which can be found at afterpay.com/privacy-policy.

Only one discount or promotional offer may be applied per order, including Josie's VIP Club rewards and points redemptions. Automated sitewide discounts are considered promotional offers and cannot be combined with additional discount codes.

Discounts and promotional offers cannot be combined or stacked and are not valid on Sets, Bundles, Last Chance (Final Sale) items, or Subscriptions unless otherwise stated.

Unfortunately, no. Orders begin processing immediately after they are placed and cannot be modified once submitted, including the addition of discount codes or promotional offers.

We recommend saving your code for a future purchase.

We hope you love your JOSIE MARAN order, but we understand that sometimes a product may not be the right fit.

Items purchased directly from JOSIEMARAN.com may be returned within 30 days of delivery. Items must be in their original condition, unused, unaltered, and returned in their original packaging.

Please note that original shipping charges are non-refundable, and a return processing fee will be deducted from your refund.

The following items are not eligible for return:

• Final Sale
• Good Buys or Sale items
• Gift Sets

For purchases made as part of a BOGO (Buy One, Get One) promotion, both items must be returned together to receive a refund.

Ready to start a return? Visit our Return Portal.

To start a return or exchange, visit our Return Portal and enter your order information to view your available options.

Please note that exchanges are available for select items only. If an exchange option isn't available for your item, you can still follow the prompts in the Return Portal to complete an eligible return for a refund.

For more information, please refer to our Return Policy or contact [email protected] for assistance.

Once your return is received at our warehouse, please allow 5-10 business days for processing. After your return has been approved, you will receive an email confirmation when your refund has been issued.

Refunds are credited to the original form of payment and may take up to 7 business days to appear in your account, depending on your bank or payment provider.

We're sorry to hear your order arrived damaged. To submit a damage claim, please visit our Return Portal and have your order number and photos of the damaged item(s) ready.

Please do not discard the product or its packaging, as they may be required to evaluate and process your claim. 

We're sorry to hear there was an issue with your order. If an item is missing or you received an incorrect item, please visit our Return Portal to submit a claim. Be sure to have your order number ready.

Please do not discard the shipping box or packaging materials, as they may be required to evaluate and process your claim. 

If you purchased through an authorized JOSIE MARAN retailer, process the return directly with the retailer according to their return policy.

Josie's VIP Club is our free loyalty program where you can earn points and enjoy exclusive rewards just for shopping on JOSIEMARAN.com. 

Joining is easy! Simply create a JOSIE MARAN account with your email address and you'll automatically be enrolled in Josie's VIP Club.

Once you're a member, you'll earn points on eligible JOSIEMARAN.com purchases and activities that can be redeemed for exclusive discounts and rewards.

Already have an account? You're already in! Log in to your JOSIE MARAN account to view your points, available rewards, and more.

Learn More

Every time you shop on JOSIEMARAN.com, you'll earn 1 point for every $1 spent on eligible purchases. Josie's VIP Club members also earn double points on eligible Refill purchases.

When will my points appear?

Points earned from eligible purchases and activities will be added to your VIP account within 7 days of completion. If your points haven't appeared after 7 days, make sure you used the email address associated with your VIP Club account when completing your purchase or qualifying activity. 

What happens to my points if I make a return?

If an item is returned or refunded, the points earned from that item will be deducted from your VIP point balance.

Ready to treat yourself? Once you've earned at least 100 points, you can redeem your points for exclusive discounts and rewards. Make sure you're logged into your JOSIE MARAN account to view your point balance and available rewards. 

There are two ways to redeem your points:

1. Visit the Josie's VIP Club page and select Redeem under your desired reward. Follow the prompts to copy your reward code and apply it at checkout.
2. At checkout, select Redeem above the discount code field on your order summary. Your points will default to the highest available discount, or you can choose a custom number of points to redeem, up to 500 points.

Redeeming a free product reward?

Make sure you have at least one other item in your cart to redeem a free product reward. 

Already redeemed a reward but can't find your code?

Don't worry! Your unused reward codes are saved to your account. 

1. Log into your JOSIE MARAN account.
2. Find your available rewards listed below your point balance.
3. Select your reward and follow the prompts to copy the code for checkout.

You can view your VIP point balance, available rewards, and account activity by logging into your JOSIE MARAN account.

Can't find a reward you've already redeemed?

Unused reward codes are saved to your account and will appear below the point balance. Select the reward to access your code and use it at checkout.

Missing points from a recent purchase?

Points from eligible purchases and activities may take up to 7 days to appear in your account. Make sure you used the email address associated with your VIP Club account when completing your purchase or activity. If it's been more than 7 days and your points are still missing, Team JOSIE is happy to take a closer look.

Yes. VIP points expire 365 days after your most recent purchase on JOSIEMARAN.com.

To keep your points active, simply make a purchase at least once every 12 months. We’ll also send you email reminders before your points expire so you have time to put them to good use.

You can log into your JOSIE MARAN account anytime to view your point balance and most recent purchase date.

Share the JOSIE MARAN love and get rewarded! Josie's VIP Club members can invite friends to shop JOSIEMARAN.com using their unique referral link. 

Here's how it works:

Your friend gets $15 off their first JOSIEMARAN.com order when they shop through your referral.

Once your friend's first purchase is complete, you'll receive 300 VIP points (a $15 value) in your account within 7 days.

To find your unique referral link, simply log into your Josie's VIP Club account and start sharing!

Never run out of your JOSIE MARAN favorites! With Subscribe + Save, you can have eligible products automatically delivered on the schedule that works best for you while saving 10% on every recurring order. All subscription orders also qualify for free U.S. shipping!

How does it work?

Choose the Subscribe + Save option on an eligible product and select your preferred delivery frequency. Your payment method will automatically be charged each time your subscription order processes.

We'll send you an email reminder 3 days before your next order is scheduled to process, so you'll have time to make any changes. 

Can I make changes to my subscription?

Absolutely! You can skip an upcoming delivery, change your next order date or delivery frequency, update your shipping or payment information, or cancel your subscription from your JOSIE MARAN account.

Need to make a change? You can manage your upcoming subscription deliveries anytime from your JOSIE MARAN account.

From your account you can:

• Change your next order date
• Adjust your delivery frequency
• Skip an upcoming delivery
• Update your shipping address
• Update your payment method
• Swap or add products to your order
• Cancel your subscription

How do I access my subscription?

Log in to your JOSIE MARAN account and select Manage Subscriptions in the top navigation to view your active subscriptions and upcoming deliveries.

Don't have a JOSIE MARAN account? You can still access and manage your subscriptions using the email address associated with your subscription here.

Can I ship multiple subscription items together?

If you have multiple subscriptions, you can adjust their upcoming order dates to the same date so they're scheduled to process together. Also, confirm the orders are going to the same shipping address and have the same billing address and payment method.

Please note that changes must be made before an upcoming order begins processing. Once a subscription order has been placed, we're unable to make changes to that order.

Need a little more time before your next delivery? You can easily adjust your upcoming subscription without canceling. Log in to your JOSIE MARAN account and select the subscription you'd like to manage.

From your account you can:

Skip your next delivery

Skip an upcoming order while keeping your subscription active for future deliveries.

Reschedule your next delivery

Choose a new date that works better for you.

Change your delivery frequency

Adjust how often you'd like to receive your subscription.

Cancel your subscription

If you'd prefer to cancel, you can do so directly from your subscription account.

We'll send you an email reminder 3 days before your next subscription order is scheduled to process, so you'll have time to make any changes.

Can I cancel an order that has already been placed?

Once a subscription order has been placed, it begins processing and we're unable to cancel or modify it. To avoid an upcoming delivery, be sure to skip, reschedule, or cancel before your order processes.

Subscribe + Save orders receive 10% off eligible products with every recurring delivery. This promotion cannot be combined with sitewide sales or other discounts or promotional offers, unless otherwise stated. 

What if my subscription product is included in a sitewide sale?

Subscription orders receive their standard Subscribe + Save pricing and are not eligible for additional sitewide promotional discounts unless otherwise stated. 

To take advantage of an active offer, you may skip a scheduled subscription order by using the 'Skip Shipment' option on your account, and place your order manually through the standard JOSIEMARAN.com checkout process.

Can I combine my subscription discount with another promo code?

Subscriptions cannot be combined with additional promotional or discount codes unless otherwise stated in the offer. 

Your payment method will automatically be charged each time your subscription order is scheduled to process. We'll send you an email reminder 3 days before your next order so you have time to review your upcoming delivery and make any changes. 

How do I update my payment method?

Log into your subscription account and select the option to manage your payment information. From there, you can update the payment method associated with your subscription.

Be sure to make any payment updates before your next order is scheduled to process.

What happens if my payment doesn't go through?

If we're unable to process your payment, you'll receive an email letting you know there's an issue with your payment method and prompting you to update your information. Once your payment information has been updated, your subscription can continue processing according to your subscription schedule.

Once your scheduled subscription order is placed, it begins processing just like any other JOSIE MARAN order. You'll receive an order confirmation at the email address associated with your subscription, followed by tracking information once your order ships. 

Can I change or cancel my order after it's been placed?

Once a subscription order has been placed, we're unable to cancel or modify the order, including the products or shipping address. Any changes you make to your subscription after an order has been placed will apply to future deliveries. 

We know it can be disappointing when a favorite product is no longer available. While we hope to bring some formulas back in the future, we can't guarantee that discontinued products will return.

Our current list of discontinued products includes:

• Argan Balm Nourish + Protect
• Argan Beta-Retinoid Pink Algae Serum
• Argan Black Oil Mascara
• Argan Bright Skin Vitamin C Serum
• Argan Brightening Face Balm
• Argan Chubby Lip Butter
• Argan Color Stick
• Argan Creamy Concealer Crayon
• Argan Daily Moisturizer SPF 47
• Argan Daily Moisturizer Mineral SPF 47 Protect + Perfect
• Argan Enlightenment Illuminizing Wand
• Argan Exfoliating Cleansing Powder
• Argan High Gloss Lip Quench
• Argan Hyaluronic Lip Booster
• Argan Liquid Gold Self Tanning Body Oil in Vanilla Apricot 4.3 fl oz
• Argan Liquid Gold Self Tanning Body Oil in Vanilla Pear 8.6 fl oz
• Argan Love Your Lips Hydrating Lipstick
• Argan Matchmaker Serum Foundation
• Argan Milk Devotion Intensive Hydrating Eye Serum
• Argan Milk Smoothing Hand Treatment
• Argan Milk Youthful Skin Wrinkle Repair Peptide Moisturizer
• Argan Moisture Plump Conditioning Butter in Almond Whip
• Argan Moisture Plump Conditioning Butter in Always Nude 6 fl oz 
• Argan Moisture Plump Conditioning Butter in Citrus Vanilla 6 fl oz
• Argan Moisture Stick
• Argan Moonstone Drops
• Argan Moonstone Glow Stick
• Argan Natural Lip Gloss
• Argan Oil Hair Serum
• Argan Oil Liquid Gold Face Tanner
• Argan Prosperity Mist
• Argan Reserve Healthy Skin Concentrate
• Argan Reserve Healthy Skin Whipped Face Butter Luxury
• Argan Reserve Neck Serum
• Argan Smooth Skin Resurfacing Serum
• Argan Sugar Scrub Lip Butter
• Argan Sun Milk Mineral Sunscreen Broad Spectrum SPF 33
• Divine Drip Argan Oil and Honey Sleeping Nectar
• Divine Drip Honey Butter Balm
• Face Babies – Glow on the Go
• Intensive Daily Repair Body Butter
• Intensive Hydration Body Cream
• Organic Glow Oil
• Pro-Retinol VitaVolumizer Lip Treatment
• Pure Argan Oil Light
• Sugar and Argan Oil Body Scrub in Always Nude 6 wt oz
• Sugar and Argan Oil Body Scrub in Always Nude 13.5 wt oz
• Surreal Skin Argan Finishing Balm
• Vibrancy Argan Oil Foundation
• Vibrancy Argan Oil Fresh Face Paint Palette
• Vibrancy Argan Oil Full Coverage Concealer
• Whipped Argan Oil Body Butter in Sweet Citrus 6 fl oz
• Whipped Argan Oil Body Butter in Sweet Citrus 13.5 fl oz
• Whipped Argan Oil Illuminizing Body Butter
• Whipped Argan Oil Intensive Hand Cream
• Whipped Argan Oil Mineral SPF 45 Body Butter
• Whipped Argan Oil Self-Tanning Body Butter
• Whipped Argan + Pineapple Enzyme Deep Pore Cleansing Mask
• Whipped Mud Mask

If you're looking for a replacement, our Customer Care team is happy to recommend an alternative. ❤

Here’s the good news: There aren’t any set-in-stone rules when it comes to applying our formulas. We welcome you to get creative with your ritual! 

That said, we generally find that customers get the best results by working their way from the thinnest to the thickest formula consistency. Here’s an easy guide:

Step 1: Cleansers
Step 2: Sprays, mists, and toners
Step 3: Serums
Step 4: Moisturizers
Step 5: Oils
Step 6: SPF

Most JOSIE MARAN formulas have a general shelf life of 12-18 months due to our naturally derived ingredients. Our SPF formulas are the exception and have a specific expiration date printed on the packaging. 

Depending on factors like how often a product is opened and how it's stored, some formulas may stay fresh even longer. A noticeable change in scent, texture, or performance can be a good indication that a formula has reached the end of its shelf life. 

For the best experience, we recommend enjoying your JOSIE MARAN formulas soon after purchase so you can get the most out of every last drop.

JOSIE MARAN is a natural beauty brand. While some of our products are made with 100% organic ingredients, not all formulas are. We formulate with as many natural and organic ingredients as possible because of the benefits they offer both you and the planet. By sourcing natural and organic ingredients, we also support farmers who prioritize sustainable and environmentally responsible agricultural practices. 

Learn more about our sustainable practices here. 

We offer a wide variety of products suitable for our vegan customers. We are always mindful of our ingredients and sourcing practices, so when we do use non-vegan ingredients such as lanolin, beeswax, or carmine, we ensure they are organic and/or sustainably sourced whenever possible.

We believe in using high-quality, clean ingredients. While not all of our formulas are gluten-free, many of them are. If you're interested in a specific product, please visit its product page, where this information will be listed when applicable.

No. We do not use parabens, synthetic fragrances, phthalates, or sulfates in any of our products. Learn more about our ingredient standards here.

JOSIE MARAN products are available at Sephora retail stores. To find a location near you, visit our Store Locator: Find A Store